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Breast Cancer Survivors’ Satisfaction and Information Recall of Telehealth Survivorship Care Plan Appointments During the COVID-19 Pandemic

Stacey L. Teicher
Robin L. Whitney
Raymond Liu
ONF 2022, 49(3), 223-231 DOI: 10.1188/22.ONF.223-231

Objectives: To examine patient satisfaction and information recall after telehealth breast cancer survivorship visits with a nurse practitioner.

Sample & Setting: Female survivors of breast cancer after their first visit with a nurse practitioner in the outpatient survivorship clinic post-treatment.

Methods & Variables: Participants included female survivors who were originally diagnosed with stage 0–III breast cancer and have since completed an initial telehealth appointment to review the survivorship care plan. Survivors were invited to complete a 20-question electronic survey about their satisfaction and recall of visit information.

Results: 62 participants completed the survey and indicated an overall high level of satisfaction with telehealth survivorship appointments. Most recalled key survivorship information from the visit and felt the appropriate amount of information was discussed. Overall satisfaction was significantly correlated with the length and convenience of the appointment, and the personal manner and technical skills of the nurse practitioner. Survivors’ age was not associated with significant differences in overall satisfaction.

Implications for Nursing: Telehealth for initial survivorship visits demonstrated high satisfaction with telehealth and the overall visit as a low-cost intervention to treat symptoms.

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